ESG Framework
The Group’s long-term ESG strategy aims to position Burjeel Holdings as an ethical leader in the healthcare industry with strong commitments to service and operational excellence, ensuring the best patient care while promoting a sustainable and healthy work environment for its employees.
In August 2024, Burjeel Holdings received its inaugural “AAA” MSCI provisional ESG rating, outperforming GCC Healthcare peers.
Burjeel Holdings’ ESG framework is a strategic imperative for its long-term
success, centred on the following pillars:
Healthy Environment
Promoting overall well-being by ensuring a clean environment, enhancing sustainable living, and positively impacting health while preserving natural resources for future generations
Healthy Environment
- Mitigate Environmental Impact:Consistent efforts directed towards minimizing environmental impact of operations, ensuring compliance with environmental regulations.
- Sustainable Practices:Continuous efforts to implement environmentally friendly practices in healthcare operations, including waste reduction, energy efficiency, and responsible sourcing of materials.
- Facility Management:Efforts to adopt eco-friendly measures in facility management, waste disposal, and energy consumption to minimize the environmental footprint.
Healthy system
Maintaining a healthy system by optimizing safety, adaptability and efficiency to ensure the safety of all stakeholders and positive outcomes across all Burjeel systems.
Healthy system
- Employee Well-Being:Foster a workplace culture that prioritizes the health, safety, and professional development of all stakeholders.
- Inclusion and Diversity:Ensuring an inclusive human capital development strategy, while also keeping healthcare rooted in the local community.
- Ethical Supply Chain Management:Ensure ethical practices in the supply chain, including responsible sourcing of medical equipment and pharmaceuticals.
Healthy Community
Fostering the community’s well-being and resilience through efforts to provide accessible healthcare and inclusive environments.
Healthy Community
- Patient-Centric Care:Prioritize patient well-being by ensuring accessibility, affordability, and quality of healthcare services.
- Community Engagement:Actively engage with and contribute to the well-being of local communities through CSR initiatives, health education, and community development projects.
Healthy Governance
Establishing transparent, accountable and participatory decision-making processes which promote equitable and sustainable management.
Healthy Governance
- Ethical Business Practice:Comprehensive governance structure with an ethical business culture and strict patient data protection policies at its core.
- Compliance and Risk Management:Implement effective compliance and risk management strategies to identify, assess, and mitigate risks associated with healthcare operations.
Our ESG Targets
Burjeel Holdings recognizes the importance of a sustainable and ethical future, in pursuit of which, the Group has made a commitment to outline our ambitious targets for the coming years. By reducing our environmental impact, as well as enhancing our social and governance practices, Burjeel Holdings is set to continue positively contributing to the well-being of all its stakeholders.
"Our ESG performance is absolutely integral to our mission to provide the highest quality of healthcare for communities in the GCC: environmentally, we are aiming for carbon neutrality; socially, our healthcare network cares for the whole social-economic spectrum, and we are delivering medical humanitarian aid, and improving disease prevention and treatment."
HealthySystem
Diversity Equity & Inclusion
- 1Increase the representation of women in leadership roles to 30% or higher by 2030.
- 2Sustain a balanced workforce by maintaining a 50:50 gender balance by 2030.
Employee Health, Safety & Well-being
- 3Train 100% of active employees on health and safety standards by 2025.
Human Capital Development
- 4Achieve an employee satisfaction score of 95% in the annual employee engagement survey by 2026.
- 5Achieve a reduction in turnover rate of 15% by 2026.
Responsible Supply Chain
- 6Ensure 100% compliance of suppliers with ethical labor practices through regular audit by 2026.
Product Safety & Quality
- 7Ensure 100% of Hospitals are JCI accredited permanently.
Healthy Community
Community Engagement
- 1To touch >7 million lives per year by 2026.
- 2Encourage 30% of corporate employees to participate in at least one community volunteer activity each year from 2025.
Access to Healthcare
- 3Implement patient education programs for 70% of active patients with chronic conditions by 2026.
Patient Care & Safety
- 4Conduct regular patient satisfaction surveys to ensure patient satisfaction rate of 85% or higher.
- 5Ensure 100% of healthcare staff complete patient safety training annually by 2026.
Healthy Governance
Corporate Governance
- 1Maintain a high percentage of independent directors on the board (>50%).
Business Ethics & Compliance
- 2Ensure 100% completion of ethics and compliance training for all active employees by 2026.
Data Privacy & Security
- 3Ensure 100% of active employees to complete data privacy and security training annually by 2026.
- 4Ensure 100% of hospitals in Abu Dhabi are ADHICS accredited and achieve 100% of remaining hospitals becoming ISO 27001 certified by 2027.
Healthy Environment
GHG Emissions & Carbon Neutrality
- 1Achieve carbon neutrality by 2040.
- 2Develop mid-term targets for a reduction in combined Scope 1 and 2 GHG emissions by 2024.
- 3Develop a strategy for accounting for Scope 3 carbon emissions by 2025.
Waste
- 4Achieve zero waste to landfill by 2040.
Water
- 5Reduce 10% of water consumption by 2030 and ensure that 5% of total water consumed will be reused each year.